Turn your company information into AI support agents.

MINE uses your website, documents, FAQs, policies, and SOPs to build secure AI agents that answer customer and employee questions accurately—with citations, permissions, and human escalation built in.

For customer support teams, operations teams, and growing companies.

Answer customer questions 24/7Help employees find information instantlyKeep private information protected

Company sourcesLive knowledge flow

Verify · approve · protect

Public answers

Customer Support Agent

Product, onboarding, policy and FAQ answers.

Permission-aware

Internal Support Agent

SOP, policy, manual and operational answers by role.

Approved information onlyWebsite verified and routed

Support your customers and your team with the information you already have.

One secure information layer powers two clearly separated experiences: public answers for customers and permission-aware answers for employees.

An AI agent for your customers.

Give customers instant, accurate answers about your products, services, policies, and onboarding—using only information your company has approved.

Reduce repetitive support tickets
Provide consistent answers 24/7
Guide visitors toward the next action
Escalate complex cases to a person

Talk to Us About Customer Support

Customer support

Answers from approved public sources

Online

What products do you offer?

How do I reset my account?

What is your refund policy?

How long does onboarding take?

Your onboarding timeline depends on the number of sources and agents. We confirm the scope and next steps during your first working session.

Onboarding Guide · Approved

Book onboardingTalk to a human

An AI information assistant for your employees.

Help employees find answers across SOPs, company policies, manuals, and internal documents—without searching folders or waiting for another department.

Reduce information-search timeImprove employee onboardingStandardize operational answersProtect restricted information

Talk to Us About Internal Support

Search internal operations

Your role: Support lead

What is the reimbursement process?

How should this incident be escalated?

Where is the latest onboarding SOP?

What can this user role access?

Customer Escalation SOP

Create a priority ticket, assign the support lead, and notify the account owner. Restricted legal concerns follow a separate workflow.

Support team accessSource cited

Your company already has the answers. They are just difficult to find.

Important information is spread across websites, PDFs, folders, policies, and employee conversations. Customers repeat questions while teams search for the latest answer.

Scattered sources

The answer exists, but no one knows which file or page is current.

Repeated questions

Support and operations teams answer the same requests again and again.

Unreliable chatbots

Generic AI can produce confident answers without approved company context.

Sensitive information

Internal documents cannot be shown to every customer or employee.

MINE brings those approved sources into one controlled system, then routes the right answer to the right agent.

From scattered information to a working AI agent.

Your team controls the information, who can use it, and what happens when the AI should hand the conversation to a person.

Connect your information

Add your website, PDFs, documents, FAQs, SOPs, policies, and internal resources.

Review and organize

MINE identifies each source and lets your team approve what the AI is allowed to use.

Set access and behaviour

Choose what is public, internal, department-specific, or restricted by role.

Deploy your agents

Launch customer-facing and employee-facing assistants with sources and escalation built in.

For technical teams: what happens behind the interface?

MINE parses and organizes approved content, creates searchable representations, filters possible sources by company, role, access tier, visibility, approval state, and agent type, then constructs a source-backed response. Technical details remain available without dominating the buying journey.

Built to reduce support workload without losing control.

The goal is not more AI activity. It is fewer repeated questions, faster access to trusted answers, and a clear path to a person when judgment is needed.

Faster customer responses

Answer common questions instantly, including outside office hours.

Fewer repetitive tickets

Keep your support team focused on difficult cases instead of repeated questions.

Faster employee onboarding

Give new employees one place to ask about procedures, policies, and systems.

Consistent company answers

Use the same approved information across customer and employee conversations.

Secure information access

Show each person only the information their role is permitted to use.

Not another chatbot that guesses.

MINE is designed for company-specific answers where trust, permissions, and review matter.

Generic AI chatbot

Uses broad or unverified information
May invent an answer when context is missing
Cannot apply company permissions
Rarely shows exactly where an answer came from
Leaves conversations difficult to review

MINE

Answers from approved company information
Shows a source for every company-specific answer
Checks role and permission before information is used
Separates customer knowledge from internal knowledge
Escalates when the AI should not answer

Your AI should not know more than the user is allowed to see.

MINE checks the user’s organization, role, department, access tier, source permission, and agent type before retrieving company information.

Public information stays separate from internal information.

Restricted documents remain hidden from unauthorized roles.

Every company-specific answer can be traced to its source.

Administrators can approve, disable, or update sources.

View Security Architecture

Permission checks happen before information is sent to the AI. Organization, role, tier, source visibility, approval state, and agent mode filter the available context; restricted attempts and responses are recorded for review.

Layered permission controls around the MINE secure information core

User question01

Identity and role check02

Approved sources only03

Answer with citation04

Reviewable audit record05

Use MINE wherever your team repeatedly answers the same questions.

Customer onboarding

Answer setup, account, and next-step questions while a customer is getting started.

Product and policy support

Help customers compare products, understand policies, and find the right approved information.

HR and employee support

Answer leave, claims, onboarding, and internal form questions without waiting for HR.

IT troubleshooting

Guide employees through approved fixes and route incidents that need specialist support.

Sales knowledge

Give sales teams consistent answers about offers, positioning, documentation, and handoff steps.

Compliance and SOP guidance

Surface the right procedure for the user’s role while restricted information stays hidden.

See how the product works before you commit.

MINE works with companies running customer support or internal information workflows. We do not use invented customer logos or fabricated results.

Supported sources

Websites, PDF, DOCX, TXT, CSV, Markdown, FAQs, policies, and SOPs.

Visible product

A working dashboard, agent setup flow, source controls, chat, and audit history.

Reviewable controls

Source approval, role-based access, citations, escalations, and conversation records.

See the product Try live chat

Contact us to customize your solution.

Every deployment is shaped around your information volume, number of agents, team access, and security requirements. Tell us about your team and we'll get back to you.

Your company information is already valuable. Make it useful.

Build a secure AI agent that supports customers, assists employees, and answers questions from the information your company already trusts.